Terms

Blacktile runs this website, the developer console at console.blacktile.dev, and the APIs at api.blacktile.dev. By creating an account or using an API key, you accept these terms. If you use Blacktile for an organization, you accept them on its behalf.

You sign in with Google. Keep your API keys secret: every request made with a key is paid from its workspace's credit, whoever sends it. Revoke a key in the console as soon as you think it has leaked.

The owner of a workspace controls its keys, its currency, its payments, and automatic top-up.

Do not use the services to break the law or anyone's rights, to process content you have no right to, or to disrupt the services or other customers, for example with traffic meant to overload them or by testing their security without our permission.

The 500 free pages are for one person, once. Do not create accounts to collect them again. We may limit, suspend, or close an account or key that breaks these rules, and withhold free credit where we see abuse.

Prices are on the pricing page. Credit is prepaid, in the workspace's currency, and does not expire. A request is charged when it succeeds, at the price in force when it is made. A new price is published on the pricing page before it applies, and never applies to requests already made.

Stripe processes payments. Card and PromptPay details are entered on Stripe's page and never reach us. Stripe emails a receipt for every payment.

When you turn on automatic top-up, you authorize us to charge your saved card the amount you set whenever your balance falls below your threshold, or a request costs more than your balance, within the limit you set for each 30 days. Each of these charges is a payment like any other, and final in the same way. A declined charge pauses automatic top-up until you turn it on again. You can turn it off, or remove the card, at any time in the console; that stops later charges, and does not undo earlier ones.

Credit is not refundable. Every payment is final, whether you add credit yourself or automatic top-up charges your card: unused credit is not paid back as money, including when you stop using the services, turn off automatic top-up, remove your card, or delete a workspace or your account. Check the amount and your automatic top-up settings before you pay.

We refund only in three cases, without a time limit: when we make a mistake, such as charging you twice, charging more than your automatic top-up settings allow, or charging for a request that failed, we refund the charge or credit it back; when we stop offering a paid service, we refund the unused paid credit of the workspaces that bought it; and when the law requires a refund.

To ask, the owner of the workspace emails support@blacktile.dev from the owner's address and names the workspace and the payment. A refund goes back to the original payment method through Stripe; how long it takes to arrive depends on your bank or card issuer. For a PromptPay payment, Stripe emails you to ask for the bank account it came from. The refunded amount is taken off the workspace's balance.

Free credit is not refundable and cannot be exchanged for money.

Ask before you delete your account: once it is deleted, we no longer hold the records needed to make a refund.

If you dispute a payment with your bank, automatic top-up stops for the workspace until the dispute is settled. If we made a mistake, tell us first: we put it right faster than a dispute can.

Services marked Alpha or Early access are still changing: results may contain errors, and features, models, and the API may change or be withdrawn. Check results before you rely on them.

If we stop offering a paid service, we refund the unused paid credit of the workspaces that bought it.

The services are provided as they are, without a guarantee of availability or accuracy. To the extent the law allows, we are not liable for indirect losses, and our total liability for any claim is limited to what you paid us in the 12 months before it.

We may change these terms. The date at the top changes with them, and a change applies from that date; it never changes payments already made. The laws of Thailand apply to these terms.

Questions about these terms or your account: support@blacktile.dev. About your data: privacy@blacktile.dev.